What Workers Are Saying
“I don’t know anyone who does not want Kaiser to succeed. I believe that the way to true job security is to deliver the best quality care and service possible so the community will want to come to Kaiser for their care. Workers at Kaiser don’t need newsletters and suggestion boxes all of a sudden to trick us into thinking we have a say, we need a true commitment in our contract like other Kaiser regions have. If we do get a true commitment there is no limit to what Kaiser can accomplish.”
Maile Duarte-Rego, patient accounting representative, Regional Accounting
“Kaiser speaks a lot about how they want to provide ‘total health’ to Hawaii. My co-workers and I like how we stress prevention and not just wait until people get sick. We also like how Kaiser talks about treating our members like family. Where Kaiser falls short is maximizing the total patient experience, and one reason is because they are way too inconsistent in listening to the wisdom of the frontline staff, especially when we tell them about staffing concerns. When staffing is not adequate there is a higher chance of errors and more irritable visitors because of longer wait times; this can bring stress to workers and patients. I hope they understand this and give workers the voice they need so we can take Kaiser to new heights.”
Gloria Allen, receptionist, Kaiser Honolulu Clinic